Better Together: Guide to Flight Irregularities

Today we are very pleased to present the "Guide to Flight Irregularities". This guide is the result of our commitment to more transparent and efficient communication and to the customer and business partner satisfaction. In close cooperation with Dr Fried and Partner and representatives from all areas of the travel industry, we have developed this guide to ensure a smooth process in the case of unforeseen events. 

As we move towards our goal of "Carefree Travel", this milestone will enable an improved service experience for our mutual customers. 
 

Guide to flight irregularities (German only)

Policy on the handling of customer contact data (German only)